Thomas Cook & SOTC introduce TravSure for safer, worry-free travel

Thomas Cook (India) Limited, along with its group company SOTC Travel, has introduced TravSure — a first-of-its-kind travel safety program. This pioneering initiative reinforces both companies’ commitment to putting customers first by ensuring a seamless and worry-free journey backed by comprehensive support and financial protection.

Bridging the Emergency Support Gap

Travel emergencies can significantly disrupt plans, leading to cascading issues such as cancellations, additional charges, and rescheduling hassles.

Recognising these common pain points, TravSure has been thoughtfully developed to offer round-the-clock assistance through a dedicated representative. The program also provides financial protection, covering costs that may arise during unforeseen events.

Tackling Gaps in Traditional Travel Insurance

Unlike standard travel insurance policies — which often exclude coverage for war, force majeure, and similar scenarios — TravSure is a bold, industry-first solution. It is specifically designed to fill this crucial gap, offering international group tour customers financial security in the face of disruptive global events.

The program safeguards travellers from situations such as flight suspensions, trip interruptions due to war-like conditions, political unrest, riots, or airspace closures — empowering them to travel confidently with the assurance of full support.

Key Features of TravSure

• Complimentary Rescheduling & Refund in emergencies, covering unutilised services
• Exclusive to Thomas Cook India & SOTC’s international group tours
• Additional Travel Protection, including:
  • Cost coverage for flight rescheduling due to war/war-like disruptions (for bookings made through Thomas Cook/SOTC)
  • Hotel stays at destinations or during transit under emergency conditions
  • Coverage up to USD 1500 per person for air and land components
• 24/7 Customer Support via a dedicated resource for real-time help with emergencies, queries, or travel changes

Leadership Perspective

Rajeev Kale, President & Country Head – Holidays, MICE, Visa, Thomas Cook (India) Limited, said, “Customer safety and wellbeing have always been of paramount importance for us at Thomas Cook India. With TravSure, we have taken yet another pioneering step to ensure that our travellers feel protected and supported – at every stage of their journey. In today’s uncertain travel landscape, assurance is the need of the hour and TravSure aims to provide comprehensive protection and round-the-clock dedicated support, safety and assurance for our international group tour customers. TravSure is more than just a service – it is a bold step forward in empowering our customers to explore the world with confidence, knowing that they’re backed by the strength of Thomas Cook’s TravSure – every step of the way.”

S D Nandakumar, President & Country Head – Holidays & Corporate Tours – SOTC Travel, said, “At SOTC, we understand that today’s Indian traveller is both eager to explore, yet mindful of uncertainties. Our TravSure initiative has been thoughtfully designed to support this mindset. By offering robust protection and assurance, TravSure empowers our customers to plan their dream holidays without the fear of financial setbacks. It is a significant step in reinforcing trust and redefining travel confidence — ensuring our travellers feel secure, supported and free to focus on the joy of discovery.”