Hyatt Pune Appoints Glen D’Souza as General Manager from January 2026
Hyatt Pune Appoints Glen D’Souza as General Manager from January 2026
Hyatt Pune has announced the appointment of Glen D’Souza as its new General Manager, effective January 4, 2026. With over two decades of experience in the global hospitality industry, Glen brings a strong track record across hotel pre-openings, operations, and brand leadership in diverse international markets.
This leadership transition marks an important step in Hyatt Pune’s continued focus on elevating guest experiences, operational excellence, and market positioning.
Strengthening Guest Experience and Operational Excellence
In his new role, Glen D’Souza will focus on strengthening Hyatt Pune’s positioning as a preferred destination for both business and leisure travellers, as well as for dining and social experiences in the city.
His leadership approach places strong emphasis on intuitive, experience-led hospitality, operational efficiency, and meaningful guest engagement. Glen will also prioritise team engagement and talent development, fostering a culture that supports consistent service excellence and authentic guest connections.
Leadership Experience from Hyatt Centric Ballygunge Kolkata
Glen joins Hyatt Pune from Hyatt Centric Ballygunge Kolkata, where he served as Pre-Opening General Manager. In this role, he played a pivotal part in establishing the hotel as a prominent lifestyle destination, particularly recognised for its dining venues that gained strong local appeal.
Under his leadership, the property received multiple industry accolades in 2025, reinforcing its positioning within the competitive hospitality landscape and highlighting Glen’s ability to successfully lead brand launches and market entry strategies.
Over Two Decades with Marriott International Across Global Markets
Prior to joining Hyatt, Glen D’Souza spent more than 20 years with Marriott International, holding senior leadership positions across Hong Kong, Doha, and Abu Dhabi.
His career portfolio includes involvement in seven hotel pre-openings and hands-on experience across six brands, spanning the Luxury, Premium, Extended Stay, and Select segments. This extensive exposure has equipped him with a deep understanding of brand standards, guest expectations, and market-led growth strategies, enabling him to drive performance across varied operating environments.
General Manager’s Vision for Hyatt Pune
Commenting on his appointment, Glen D’Souza said: “Hyatt Pune is a dynamic property in a vibrant and growing market. I look forward to working closely with the team to build on its strengths, elevate guest experiences, and continue creating a hotel that fosters connection, creativity, and growth.”
His vision aligns closely with Hyatt’s broader brand philosophy of delivering thoughtful hospitality while adapting to evolving traveller expectations.
Looking Ahead
With Glen D’Souza at the helm, Hyatt Pune is well positioned to strengthen its presence as a leading hospitality destination in Pune, enhancing guest satisfaction while driving sustainable growth across accommodation, dining, and experiential offerings.
