IndiGo announces ₹10,000 vouchers and compensation for stranded passengers

IndiGo has released an official statement reaffirming that its foremost priority continues to be the care and convenience of its customers. The airline has outlined a series of steps aimed at addressing concerns, expediting refunds, and extending support to travellers impacted by the recent operational disruption.

Refunds for Cancelled Flights Initiated

IndiGo stated that all necessary refunds for cancelled flights have already been initiated. According to the airline, most refunds have already been credited to customers’ accounts, with the remaining transactions expected to reflect shortly.

The airline emphasized that its teams are working continuously to ensure a seamless refund process and to reduce any inconvenience faced by passengers.

For Bookings Made Through Travel Partner Platforms

For travellers who booked tickets through external travel partner platforms, IndiGo confirmed that the relevant refund actions have also been initiated.

However, due to the possibility of incomplete customer details within IndiGo’s system, the airline has requested passengers to get in touch for quicker assistance.

Customers in this category may write to: customer.experience@goindigo.in

This will allow IndiGo to verify details and process the refund promptly.

Support for Severely Impacted Customers

In recognition of the challenges faced by passengers travelling on 3, 4, and 5 December 2025, especially those stranded for long hours due to airport congestion, IndiGo has announced additional support measures.

Affected customers will receive travel vouchers worth INR 10,000, which can be redeemed against any IndiGo flight within the next 12 months.

This gesture underscores the airline’s intent to acknowledge the inconvenience and provide meaningful compensation beyond standard policies.

Compensation Under Government Guidelines

IndiGo clarified that the ₹10,000 travel voucher is in addition to compensation mandated under existing Government guidelines.

As per the rules, the airline will provide INR 5,000 to INR 10,000, depending on the flight’s block time, to customers whose flights were cancelled within 24 hours of the scheduled departure.

These measures collectively aim to ensure that passengers receive both immediate assistance and rightful compensation as per regulations.

Conclusion

IndiGo’s response demonstrates a customer-first approach in the aftermath of operational disruptions. With refunds underway, additional travel vouchers for severely affected passengers, and statutory compensation, the airline aims to restore confidence and provide comprehensive relief to travellers.

For further assistance, customers are encouraged to reach out via the official support email or their booking platform.