Saudia Wins Top Honour for “Best Airline Staff Service” at 2025 Skytrax Awards
At the prestigious 2025 Skytrax World Airline Awards—held during the 56th Paris Air Show at the iconic Air and Space Museum—Saudia, the national carrier of Saudi Arabia, was honoured with the “Best Airline Staff Service” award. Recognised for its unparalleled hospitality, this accolade marks a significant milestone for Saudia in its pursuit of excellence and guest-centric service.
But that’s not all—Saudia also climbed three spots in the global Skytrax rankings, landing at 17th place among the world’s best airlines, further solidifying its growing prominence in the international aviation space. This recognition followed millions of votes from global travellers, a true testament to Saudia’s commitment to delivering consistently exceptional experiences.
Engr. Ibrahim Al-Omar, Director General of Saudia Group, said, “This award reflects the dedication of our incredible frontline team and the trust of our guests. Rising from 82nd to 17th in the Skytrax World Airline Rankings is a proud milestone—but it’s just the beginning. With bold investments and a clear vision, we’re on a journey to become one of the world’s leading airlines.”
Edward Plaisted, CEO of Skytrax, said, “We are pleased to present Saudia with the award for Best Airline Staff Service in the Middle East at the 2025 World Airline Awards. The airline’s cabin and ground staff maintain a service style that is both composed and welcoming, and this is delivered consistently by a multi-national team that brings a range of cultural strengths to the customer experience. It is this blend of professionalism and warmth that continues to leave a lasting impression on passengers.”
Hospitality That Travels With You
Whether you’re heading on a cultural escape, a business trip, or a spiritual journey, Saudia ensures every touchpoint of your travel experience reflects warmth, precision, and authentic Saudi hospitality. From ground services to inflight care, the airline’s team has played a transformative role in elevating service standards and deepening brand loyalty.
The airline’s steady climb—from 82nd in 2017 to 20th in 2024, and now 17th in 2025—underscores a remarkable journey of progress. It’s no surprise that Saudia was also crowned the “World’s Most Improved Airline” by Skytrax for four consecutive years.
Connecting the Kingdom to the World
Saudia’s growth aligns seamlessly with Saudi Arabia’s National Transport and Logistics Strategy and the National Aviation Strategy, both aimed at turning the Kingdom into a major global travel and tourism hub. From bolstering Hajj and Umrah capacities to driving tourism, sports, and entertainment traffic, Saudia is a key player in the Kingdom’s evolving global narrative.
The Future of Travel, Redefined
Saudia is currently rolling out its most ambitious investment plan to date, designed to completely reshape the travel experience. Travellers can look forward to:
- A rapidly expanding global route network
- A doubled aircraft fleet with state-of-the-art amenities
- Fully redesigned cabin interiors featuring innovative seating
- Advanced inflight entertainment systems
- High-speed onboard connectivity that keeps guests seamlessly connected
Each of these upgrades is part of Saudia’s mission to not just meet but exceed traveller expectations, bringing a new dimension of comfort, convenience, and style to global aviation.
